PFS Store – Buy our products online
Welcome to the PFS store is the easy online store where you can find the products that we manufacture right here in the UK. Choose from suspension tapes, wallets and dividers. Also take a look at our bespoke binders, where you can choose how you want them to look and then send the artwork information to us via email, or pop into our factory office in Alton, Hampshire.
The suspension tape, wallets and dividers that we manufacture here in the UK are sized for many different plan filing cabinets such as Vistaplan, Planhorse, Q-connect, Arnos and many more with 2, 4 or 6 holes.
We are also happy to produce blank binders, wallets and presenters for your own use to then print on for your own customers. We often supply bespoke products for our clients to further the product in thier own way. If there is something that is not available in our store that you would like to buy, please do contact us for more information and quotes.
How To Use PFS Store
Using our store to buy items has never been easier. All you need to do is navigate through our categories, add the product you require to your shopping bag then checkout using a debit, credit card or paypal. If you would like to set up an account with us to pay via invoice, all you need to do is email us at firstname.lastname@example.org with your order and our helpful sales staff with sort the rest for you.
Terms & Conditions
1.1. PFS Design & Packaging Ltd maintains it’s site for your use. Please feel free to browse all/any of it’s pages. By accessing this site you agree you agree our Terms without limitation. Please check them regularly as they may vary from time to time.
2.1 “You” means the person whose order for the “Goods” is accepted by PFS Design & Packaging Ltd.
2.2 “Goods” means the Goods which PFS Design & Packaging Ltd will supply in accordance to your order.
2.3 “PFS Design & Packaging Ltd”, “Us”, “We” means PFS Design & Packaging Ltd, Unit 2, Grove Park, Mill Lane, Alton, Hampshire, GU34 2QG.
2.4 “Terms” means these standard Terms and Conditions of sale set out in this document and includes any special terms agreed either verbally or in writing between us.
2.5 “Contract” means the Contract for the purchase and sale of the Goods.
Basis of the Sale:
3.1 These Terms shall govern the sale and supply of Goods by PFS Design & Packaging Ltd to you. All other terms and conditions of trading are excluded.
3.2 Any error or omission in any information or document issued by PFS Design & Packaging Ltd or their affiliated companies shall be subject to correction provided that the correction does not affect the contract.
3.3 No offer submitted by you for the purchase of goods from PFS Design & Packaging Ltd shall be accepted until PFS Design & Packaging Ltd have confirmed receipt of your offer and have accepted it, whether this be verbally, in writing or by email. Acceptance is deemed effective upon PFS Design & Packaging Ltd sending you a receipt.
4.1 The price of our goods shall be our quoted price in Pounds Sterling as default but may be changed by the user using the dropdown menu on the site to other currencies and these are subject to change at any time.
4.1a We update currencies regularly to ensure they are as accurate as possible.
4.2 The price of the goods is exclusive of VAT and all customers will pay this price.
4.3 You may be liable to pay our charges for delivery which may vary depending on your location and the items ordered.
4.4 PFS Design & Packaging Ltd’s delivery charges do not include any expenses for customs duty or any other charge that may occur other than our normal delivery charges. You are responsible for such charges.
4.5 All charges must be paid prior to delivery. Legal ownership of the Goods remains with PFS Design & Packaging Ltd until full payment has been received by us.
5.1 All trade marks and logos displayed on the site are either registered or unregistered trade marks of their rightful owners. You may not use any trade marks without the written permission from their owners.
6.1 Any exclusions of liability in these terms do not affect your statutory rights and shall not apply to any liability arising from death or personal injury caused by negligence of PFS Design & Packaging Ltd or any of its employees or agents.
6.2 We shall not be liable to you for any loss or damage (whether loss of profit or otherwise) arising from your use of this site, it’s material or contents.
Use of Information:
7.1 While every effort is made to ensure the information that is contained on this site is correct, PFS Design & Packaging Ltd will not be held responsible for any errors.
7.1.1 If a pricing error is made by PFS Design & Packaging Ltd then we reserve the right to refund any payments to you. We do not have to warrant a sale if we have made a pricing or descriptive error.
7.2 You may activate any links on the site leading to websites which are not under the control of PFS Design & Packaging Ltd and therefore any responsibility or liability for the material on the linked site is excluded by PFS Design & Packaging Ltd.
7.3 Linking to this site is permitted by PFS Design & Packaging Ltd only if in good nature. Otherwise, prior permission must be obtained.
8.1 PFS Design & Packaging Ltd often monitors and reviews bulletin boards, transmissions, postings, discussions and the like on this site.
9.1 These terms will be governed by English Law and in the case of dispute will be submitted in the non-exclusive jurisdiction of the English Courts. If you are accessing this site from outside the UK then you are responsible to ensure compliance with any local laws if such laws are applicable.
10.1 All products purchased are subject to availability. If products you order become unavailable we will notify you and, if we have received a payment for the unavailable products, we will ask if you are prepared to wait until we restock the items or if you would prefer a refund.
10.2 Most pictures of products show the exact model and colour that you will receive, however please note that all pictures are for illustrative purposes only and actual items may differ.
10.3 If your order consists of items in stock and items not in stock then we will wait until we have received the out of stock items before dispatching your complete order. In other words we will only send out one complete order.
10.4 If you place an order for an item that is out of stock we will be able to give an estimated date of when we will receive that item. This date is an estimate based on our previous experience of receiving deliveries from that particular supplier but is not guaranteed. This is especially so during the festive period and stock-checking periods when many of our suppliers warehouses will be closed for 2 weeks. If we foresee a problem we will notify you as soon as possible.
11.1 During the checkout process, you will be prompted to choose the delivery option you wish to use. Delivery is charged depending on your order and will be calculated when you check out.
11.2 Delivery times vary depending on what time the order reaches us and the next available posting date. We aim to dispatch all orders within 1 working day and you should receive the order the next working day but no later than 5 working days no matter which delivery option you chose. For deliveries outside the UK please add 5-8 working days.
11.3 We may use the courier service we believe to be the most reliable and effective depending on your order. Because we rely on third parties to delivery your order, we cannot be held responsible for their reliability and accuracy.
11.4 If products are returned to us as undeliverable they may be subject to an additional charge before being re-shipped. Alternatively, we may refund you the cost of the products minus the delivery charge and 15% administration fee.
11.5 Missing orders must be reported to us within 30 days of despatch.
11.6 Although all UK orders and most overseas orders have one set fee for postage, overseas orders weighing 2KG or more may incur additional fees depending on the destination. Normally all prices are calculated during checkout but sometimes orders to other countries (especially outside of the EU) will be more expensive so we will notify you before shipment if an order requires extra fees to be paid.
Returns & Refunds:
12.1 You have the right to cancel your order at any time up to the end of the seventh working day following the day on which you received the products. It is not compulsory for you to notify us of the reason of cancellation. If you wish to cancel your order please send an email to customer services with details of your cancellation. You must state your name, a description of the goods and your order number.
12.2 Any use of the goods beyond that necessary to inspect them on delivery will invalidate your right to cancel the order. If we believe items have been damaged due to lack of care by yourself then we reserve the right to refuse a refund or replacement. If damage is made when returning the goods back to us, then it is your right to seek compensation from your carrier.
12.3 We operate a 100% satisfaction guarantee policy which means that if you are not happy with any products bought from this website, you may return them to us within 30 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. Returns made after 30 days will be accepted at the managers discretion. We may refuse a return, offer store credit or offer a refund minus P&P and a 15% administration charge.
12.4 All products bought from our website are guaranteed for 12 months from the date of purchase. If a product proves to be faulty within that period you may return it to us for a refund or exchange unless a manufacturers guarantee has been issued then you will need to contact the manufacturer.
12.5 If you have paid p&p on your order then we reserve the right not to refund this cost to you if you return an item, but will only refund the cost of the goods to you. If the true cost of P&P exceeds the amount you paid then we will refund the amount you paid minus the amount we paid for postage. The minimum amount for postage will be £1.90 per order.
12.6 Paypal refunds can only be issued up to 60 days after the initial period. If for whatever reason, we need to refund you after the 60 days have expired then you will be responsible for Paypal’s charges for receiving the money from us.
12.7 If an order or product has been returned to us that was paid for with a credit note or voucher then a refund will be issued in the form of another credit note or voucher.
12.8 Once an order is in the processing stage you may cancel the order before 4pm and we will not despatch it. After 4pm it will be declared as shipped and may not be retrieved. Instead you will need to send the item back to us. Once an order has been changed to processing and is cancelled before it is despatched, we will make an administration charge of £1.50 to cover packaging and picking costs.
13.1 PFS Design & Packaging Ltd is committed to ensuring that your privacy is protected. Any information we collect from you will only be used in accordance with this policy.
13.2 We may collect information from you in order to provide a service. This information may include your name, address, telephone number, date of birth and email address. Our payment processors may also collect credit or debit card information should you choose to pay for an order this way. PFS Design & Packaging Ltd does not collect nor store any payment information on our site. Instead, card payments are taken by SagePay.
13.3 The information we gather from you is needed to be able to fulfil an order you place or provide you with further information on our products and services. We may send you emails such as order confirmations or newsletters if you’ve chosen to receive them.
13.4 PFS Design & Packaging Ltd will never sell or give your personal information to anyone outside our group of companies.
13.5 We will strive to ensure that any information received from you is secure. Our site is protected by an SSL secure certificate and all administrator areas are password protected.